Privacy Policy

AFRI-BAND Privacy Policy

Effective Date:  3^rd September, 2025

This Privacy Policy describes how AFRI-BAND Telecommunications Network LTD (“AFRI-BAND”, “we”, “our”, or “us”) collects, uses, and discloses your information when you use our services. It also explains your rights and how the law protects you.

By using our services, you agree to the collection and use of information in accordance with this policy.

Interpretation and Definitions

Interpretation

Words with capitalized initial letters have meanings defined under the following conditions. These definitions apply whether the terms appear in singular or plural.

Definitions

• Account: A unique account created for you to access our services.
• Affiliate: Any entity controlled by or under common control with AFRI-BAND.
• Company: Refers to AFRI-BAND Telecommunications Network LTD, headquartered in Accra, Ghana.
• Cookies: Small files stored on your device that help us analyze usage and enhance your experience.
• Country: Refers to Ghana.
• Device: Any device that can access our services such as a computer, smartphone, or tablet.
• Personal Data: Any information relating to an identified or identifiable individual.
• Service: Refers to our website, customer portals, and any telecommunications or managed services we provide.
• Service Provider: Third parties that process data on behalf of AFRI-BAND to help deliver services.
• Usage Data: Automatically collected data about how the service is accessed and used.
• Website: Refers to AFRI-BAND’s online platform, accessible from www.afribandnet.com.
• You: The individual or organization using our service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data may include:

• Name
• Email address
• Phone number
• Location data
• Company or business name
• Billing or technical contact details

Usage Data may include:

• Browser type and version
• Pages visited
• Time and date of visit
• Time spent on pages
• Unique device identifiers
• IP Address

When accessing our services via mobile, we may collect:

• Mobile device type and ID
• OS version
• Mobile browser type
• Diagnostic and crash data

Tracking Technologies and Cookies

We use Cookies, web beacons, and scripts to track activity and improve our services.

You may control Cookies through your browser settings. Note that disabling Cookies may affect functionality.

Cookie Types We Use:

• Essential Cookies: For account security and service access.
• Preference Cookies: To remember settings like language and login details.
• Analytics Cookies: To understand service usage and improve user experience.

How We Use Your Data

We use Personal and Usage Data to:

• Deliver and maintain services
• Manage user accounts
• Fulfill contractual obligations
• Communicate service updates or alerts
• Send promotional offers (if opted-in)
• Analyze usage trends and improve our network
• Comply with legal and regulatory requirements

Data Sharing and Disclosure

We may share your data:

• With Service Providers for technical operations and customer support
• In connection with a business transfer, such as a merger or acquisition
• With affiliates or business partners for service provision and promotions
• With law enforcement, if required by law
• With your consent for specific purposes

Data Retention

We retain Personal Data only as long as necessary:

• To fulfill the purposes outlined in this policy
• To comply with legal obligations
• To enforce agreements and resolve disputes

Usage Data may be retained longer for security or analytics unless deletion is requested and legally permitted.

Data Transfers

Your data may be processed and stored outside your region, including countries with different data protection laws. AFRI-BAND ensures appropriate safeguards for such transfers, including encryption and access control.

Your Data Rights

You may:

• Access your personal data
• Update or correct your data
• Request deletion of your data
• Withdraw consent for communications

Requests can be made by contacting our support team. We may retain limited data as required by law.

Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from minors. If you believe a child has provided us data without consent, please contact us for removal.

Security of Your Data

We implement physical, technical, and organizational measures to protect your data. However, no system is 100% secure. You are encouraged to use strong passwords and avoid sharing account access.

Links to Other Sites

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing data.

Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on our website with the updated date. Material changes will be communicated directly where appropriate.

Information Security Management System (ISMS) Commitment

AFRI-BAND Telecommunications Network LTD is committed to the confidentiality, integrity, and availability of information assets—both ours and our customers’.

We will:

• Protect all critical information assets
• Achieve strong information security awareness across stakeholders
• Integrate security into all projects and services
• Comply with applicable regulatory and contractual requirements
• Continually improve our ISMS framework

All employees, vendors, and partners are required to comply with our ISMS policies and exercise duty of care in handling information.

Contact Us

For questions, requests, or complaints regarding this Privacy Policy or our data practices, please contact:

AFRI-BAND Telecommunications Network LTD
Email: support@afri-band.net
Phone: +233303955143
Website: www.afribandnet.com

Address: 1st Floor, Ampomah House Olusegun Obasanjo Highway Roman Ridge, Accra – Ghana.